Comparative study of technical and economic indicators for performance measurement: “proposal for design and implementation in the direction and management of facility management projects”

SUMMARY

The discipline of Facility Management emerged in response to the need to carry out both short- and long-term planning for the maintenance of infrastructure and support services, in both industrial and real estate settings, aligned with the organization’s strategic plan and objectives. As Brian Atkin and Adrian Brook (2000) point out, it is “an integrated approach to operating, maintaining and adapting an organization’s buildings and infrastructure in order to create an environment that strongly supports the company’s core objectives”, all with the ultimate goal of delivering significant long-term savings. Thus, to help organizations achieve their strategic objectives, performance measurement is used which, as Ghalayini and Noble (1996) indicate, seeks to “evaluate, control and improve business processes”. Key performance indicators, or KPIs, enable organizations to analyze their results in order to identify strengths and weaknesses and, in this way, assess their capacity for improvement over time. For these results to be accurate, it is important to select the right KPIs depending on each organization’s core business. This article presents a comparative study of the main technical and economic indicators used to measure performance in Facility Management projects.

Keywords: Facility Management; Performance Measurement; KPIs